Please contact your mobile phone manufacturer or network provider for more information on Bluetooth firmware updates.īefore getting a firmware update, please try the following procedure:ġ.
I keep losing the Bluetooth connectionĩ9% of the time this problem is down to the Bluetooth firmware on the phone as opposed to the car kit very rarely, if at all can a car kit fail with a Bluetooth connection. Firstly to try and determine where the fault lies and secondly to try and reduce the chances of you, the customer, being charged if the fault is not warranty related. The reason we don’t instantly book an engineer is because it is important to try and diagnose the problem as accurately as we can. Why don’t we just send an engineer straight away? We have a good experience of problem solving and have to consider the car kit, the mobile phone (7 out of 10 phones have the potential of having the need of software updates), the car, and various settings and scenarios. The purpose of this procedure is to find the quickest way for you, the customer, to be ‘hands free’ again. We can resolve a high percentage of problems over the phone and can diagnose more clearly by first going through some simple suggestions. Many things can cause a potential problem with a hands free car kit and it is important we successfully diagnose the fault so we can address the fault in the best way possible. Please read the details provided carefully as this could resolve the problem you have.
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